You’re not alone. According to John Ragsdale, VP of technology research at TSIA, 50% of knowledge management (KM) initiatives fail in the first year, and 75% of organizations abandon the program within three years.
So, why try at all? Because the promises of effective knowledge management are so compelling, leaders are driven to try. Increased productivity. Faster time to competency for new employees. Higher customer satisfaction. Greater job satisfaction. Adopt these five simple truths to make knowledge sharing stick and write a different history for your organization.
Truth 1. People have to want to share – here’s the secret.
Truth 2. Knowledge management is not a tool.
Truth 3. Everyone is accountable to “use it, fix it, or flag it.”
Truth 4. Embedding knowledge sharing into people’s work throughout the day.
Truth 5. Knowledge management doesn't have to fail.
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