A Passion for Service

A Passion for Service - Bill Drury Seminar (Morning Session) . Please Note --> This is a Past Event!! .

Date: 2/19/2013
Time: 8:30 AM TO 11:30 AM

Northwest State Community College
22-600 State Rte 34
Room C200
Archbold, OH 43502

Phone:
(419) 782-7946

Event Description: A PASSION FOR SERVICE! ® (How to Win Customers and Reduce Lost Sales) Over the last 10 years, 400 of the Fortune 500 companies have sent attendees through Bill's lively half day customer service workshops. Businesses large and small give this workshop rave reviews. Topics covered include: • Get ready for turbulent change • How to stay motivated • Who really signs your paycheck • Make a great first impression • Build and maintain a positive attitude • Communicate respect to every customer • Remembering and using customer names • Personalize your service • How to listen effectively • Turning your irate customers into your best customers • How to handle the ten most difficult people • Overcome stress • Eliminate the word "just" -- take pride in your job!
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For general inquiries email us at: commerce@defiancechamber.com